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Terms & Conditions

Terms and Conditions for use of  Topgrade-Connect website (

In these Terms and Conditions we, our, or us refers to Topgrade-Connect (

Acceptance of Terms

By accessing the content of Topgrade-connect website ( or any of our associated sites you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available online. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.
You agree to the following terms and conditions:-

(i)That you shall not use the Website for illegal purposes and will respect all applicable laws and regulations.
(ii)That you agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
(iii)That you also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
(iv)That you willbe fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Topgrade-connect reserve the right/complete discretion to:-

(i)change any part of this agreement without notice and
(ii)modify or remove any part of this site without warning or liability arising from such action.
We advise users to regularly check the Terms and Conditions of this agreement.
Your use of the Website will be deemed as acceptance of this agreement

Limitation of Liability

Topgrade-Connect will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to include any liability for death or personal injury arising as result of the negligence of Topgrade-Connect, its employees or agents.



All intellectual property of Topgrade-connect such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website ( remain the property of Topgarde-Connect.
By using the Website you agree to respect the intellectual property rights of Topgrade-Connect and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.



The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.
The information contained in the Website is provided on an as is basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.
We do not guarantee uninterrupted availability of the Website and cannot provide any representation that using the Website will be error free.


Third Parties

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.



If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.


Governing Law and Jurisdiction

The Website is controlled and operated by Topgrade-Connect located in England . We make no representation that Materials in the Website are appropriate or available for use in other locations. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws, and to the extent local laws are applicable.

Terms and Conditions of Purchase


If the goods have not been sent we can cancel and issue a full refund straight away. If the goods have been despatched we will refund less the cost of the shipping once the goods have been returned to us in their original state.

Under the United Kingdom Distance Selling Regulations; you can return any product to us, providing they are in an un-used, un-opened and in an 'as new' condition within seven days from the day after you receive the goods.

We recommend you send any products back to us securely packaged using a certified delivery service, enclosing a copy of the original invoice. If there is no fault with the product we do not refund delivery charges. This does not affect your statutory rights as a consumer.



Payment must be received either via online transaction (Paypal), bank deposit (on special request) or by Cheque or Postal Order to our address. Goods are only dispatched after payment has cleared.
For out of stock and stock items, delivery dates given are only estimates. Prices are shown in UK pounds sterling and will be billed in UK pounds sterling. If your credit card company operates in a different currency, your credit card company will convert payment from UK pounds sterling to your local currency at their current conversion rate.
All prices and offers are subject to change, and availability. Prices are checked regularly; however, whilst every effort is made to eliminate errors in pricing, sometime errors do occur. If prices on web site are shown higher than actual selling price - we will make adjustments and charge the correct price to you, if prices on the web site are shown lower than actual selling price - than we will at our discretion either. a) Contact you, cancel your order and refund your money, or b) contact you to confirm if you wish to proceed with the order at the correct price. - Subject to not selling below our cost price.


Online Stock Level Error

In event of any form of malfunction or failure with our online inventory and stock management system, purchase orders can likely be processed with an incorrect stock level data. This error will be automatically detected by stock control department within 48 hours and a full refund will be made immediately to the customer were applicable. We apologize for any inconvenience this may have caused.



We do not warrant the suitability of goods for a particular purpose, If you require further information on design specification and suitability of any goods please feel free to contacts us before ordering. Goods are NOT sold on a trial basis.  Prices and manufacturers specifications  are subject to change without notice. We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs. These terms do not affect your statutory rights.



Manufacturer’s guarantees vary in length depending on the product and supplier. If you are unsure  about the time limit of your guarantee please check the guarantee slip supplied with your item or contact us using the contact us section of this site.


Shortages & Damages

All shortages and damages must be reported to us within 24 hours of receipt with no exceptions.


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